FAQs

How much does it cost?
Prices start at just £5 which covers the cost of all the paints, tools, equipment and the glazing and firing of your finished creation.

How long does it take?
Once again this varies with the size and complexity of the design. On average adults should allow up to two hours but it can take longer. Younger children tend to take less time than older ones.

What if I don’t finish my piece in one session?
We’ll look after it for up to one month until you have time to come back and finish it.

Why does my masterpiece have to be glazed and fired?
For food items e.g. plates, dishes, cups, mugs etc. only underglaze paints can be used. Our underglaze paints are lead free and non-toxic but need to be glazed and fired to bring out the vibrancy of the colours and to make the bisque food safe. Glazing and firing normally takes a minimum of four days but it is well worth the wait.

Is ceramic painting just for children?
Not at all! Painting ceramics appeals to all ages. Our youngest painter was 3 days old … well his feet were……..

Are the paints safe and washable?
Yes, our paints and glaze are water based, lead free and non toxic. They are perfectly safe for all ages to use. They wash off with cold water. We have an ample supply of aprons for ‘damage limitation’ too though.

Are glazed ceramic items dishwasher and microwave safe?
Whilst the glazed item is dishwasher and microwave 'safe', we recommend that in order to preserve the finish and vibrancy of your unique item, you hand wash it! a s with ALL ceramics it is likely over time that the bisque will craze (spider web cracks/veins under the glaze).

Do you sell drinks and snacks?
Yes! We have a range of barista made freshly ground coffees and speciality teas, incredible hot chocolate, cold drinks, home made cakes, snacks and treats..

What if I need help?
That’s what we’re here for. Just ask! We try to be available without interfering in your experience.

I’ve never painted a pot before in my life. I wouldn’t know where to start!
A lot of people say this – especially adults! We can show you how to be an expert in less than two hours – and you’ll have great fun learning. The 'magic' felt tipped pens are key ...

We have books and wifi with a wireless printer so you can always Google some ideas and we may be able to print out your design for you to get cracking with.

I want something special as a unique present. Do you do commissions?
Yes, of course. Please call in to discuss your requirements and ideas. We LOVE making commissions.  A few of the staff are very talented and will paint on your behalf for £15 an hour.

What is parking like?
There is ample free parking at the back of our studio in Tilehurst, we also have a great relationship with the pub (The Prince) over the road and you are welcome to park there too - at no cost.

When are we open?

The Cafe/Studio is open Monday to  Friday 8.30 am – 5.30pm also Sunday’s and Bank Holidays 10.00 am – 4.30pm. We also open for private bookings and groups by arrangement. Also for our Friday With Friends evenings. Please call the studio on 01183 272022 or email us at studio@madhatterspottery.co.uk if you require any more information.

Do I need to bring my receipt to collect?

YES ALWAYS!!! Please ensure that each piece of your pottery is named or clearly marked in paint to expedite a swift collection too.

Please bring your pottery painting receipt with you to collect your items.

We do not recommend collecting on behalf of anyone else.

Please inspect your items before leaving the studio as mistakes are difficult to rectify afterwards.

Thank you